Blended Sourcing
One question that appears to prompt considerable debate in board rooms throughout the world is the onsite, onshore, nearshore, offshore debate; how much of our business and what type of work should we offshore completely, keep in-house or perhaps outsource somewhere quite local so we can keep an eye on it? Logica’s Global Blended Sourcing approach provides the best solution – creating the right balance between cost of delivery, risk management and quality of service.
Our approach identifies the best combination of delivery sources for the services that our client is looking to outsource, by:
- Ensuring the right degree of customer contact is retained onsite, understanding requirements and business objectives, and making sure the service provided delivers against the customer’s needs
- Delivering services of the right quality from the right skill centres to meet the performance needs at a competitive price.
Our delivery teams, whether onsite, onshore, nearshore or offshore, are all part of the same governance structure following the same standards, processes and business systems. We are therefore able to manage and control the risks of delivery from multiple locations, and provide:
- Globally competitive resourcing
- Globally integrated methodologies, tools and standards
- Common quality standards and processes
- Seamless delivery.
Blended Sourcing provides each client with the best sourcing blend of in-house, onshore, nearshore and offshore engagement and delivery teams, to meet its specific requirements. ‘Best’ in this context covers two distinct sets of factors:
- Technical price/performance issues, which consider the cost benefits of moving the service and the service performance requirements
- Socio-political factors, which include the staffing issues for the client, the internal politics of externalising work, and whether its customers will readily accept the services.
To discuss how blended sourcing can benefit your business today, please contact us via email or telephone +44 (0) 870 850 4283.