Corporate performance management (iCPM)

In today’s competitive business environment delivering performance is getting more and more important. Performance alone isn’t even enough any more, organizations have to show and deliver a predictable performance towards their various stakeholders.
To do so organizations need to be in control!

integrated Corporate Performance Management (iCPM) is a management method which increases strategic control by taking an integrated approach to how an organization develops, communicates, implements, monitors and manages strategy over all levels of the organization.

To genuinely improve performance an integrated approach is needed in which the customer, his performance and his management cycle are key. The primary goal of iCPM is to improve the performance of an organization. Performance is defined by Logica iCPM as all the performance obligations an organization agreed upon with all her stakeholders. iCPM improves the management cycle and as a result the organization will improve it’s “control”. Control is defined as the level in which an organization is able to meet all the performance obligations toward all her stakeholders. More control means a higher performance!

We define three dimensions of integration:

C: ALL layers of the corporate organization  aligned organization

The strategic goals of an organization are defined at a corporate level but to improve performance these goals must be clearly translated to all underlying organizational levels, even towards an individual level. Everyone in the organization needs to know the strategic ambition and contribute to the realization of all the strategic goals the organization agreed upon with all her stakeholders.

P:  ALL performance drivers in ALL processes  aligned process performance

The financial performance of an organization is of course important, but also the non-financial performance goals like customer satisfaction and CO2 emission must be managed. Non-financial performance will boost the financial performance of an organization.
In the end performance is delivered via processes. All primary and secondary processes in the organization must effectively contribute to the realization of all the strategic goals the organization agreed upon with all her stakeholders.

M: ALL phases of the management cycle  aligned attitude & actions

Measuring performance is crucial to deliver performance but measuring alone is not enough. To genuinely improve performance an organization must use strategic management information to execute actions if a “traffic light” is marked “red”. For effective performance management the entire management loop, Plan – Do – Check – Act, must be closed.  All managers must change their result oriented attitude & actions to contribute to the realization of all the strategic goals the organization agreed upon with all her stakeholders.

Research by Marakon Associates / Economist Intelligence Unit under senior executives from 197 companies worldwide with sales exceeding USD 500 Mio in 2004 shows an average performance loss 37% in the planning to execution process where 1/3 say it is even more than 50%!

We show organizations how performance can be improved by correlating performance to proven CPM best practices

• Alignment of Organization
• Alignment of Process Performance
• Alignment of Attitude & Actions

We work for: 1) Organizations which are not meeting the expectations of their various stakeholders 2) C-level executives who are dissatisfied with the level of performance and control within their organization. We offer an integrated CPM solution which leads to demonstrated control and performance improvement unlike partial solutions by competitors.

integrated Corporate Performance Management (iCPM) is an integrated management method to execute the (corporate) strategy in all layers of the organization improving both the financial and non-financial performance, delivering a predictable performance towards all the stakeholders. In our iCPM Framework both the Client and his management cycle (PDCA) are key!

For more information about iCPM and our iCPM offerings please look at the available factsheets or send an e-mail.