Management consulting: how to realise benefits from business change
Too often programmes and projects are shut down at the point where business changes have been made. The final, difficult stage - to deliver the strategic outcomes - is left to unspecified managers outside the control of the programme, people who tend not to have any budget or remit to carry out this work.
People fail to understand that the beneficial outcomes which are used to justify investment in change are not part of the solution, but are emergent properties. Solutions can be designed to achieve outcomes, but they are not certain.
Logica understands these issues and has designed a method of realising benefits that is both effective and embedded in our quality approach to delivering value to our clients.
Logica's proposition
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As a general model we see Benefits Realisation in your organisation working at four distinct levels — strategic, business, process and component. At the basic level change is about improving component parts of your business — skill levels, processes, products, working practices, information systems and the like. Changes to components form part of the overall process capability that is delivered by the programme. The improved process capability will enable your business to operate in new ways which, in time, will help realise your strategic outcomes - those cited in the business case as justification for the programme. |
Our approach ensures that these assumptions are rigorously tested, a measurement framework established and then a process put in place to ensure value delivery. The main stages are as follows:
The Value Concept
- Diagnostic Review
- Strategic Outcomes Defined
- Feasibility Study
- Business Modelling
Defining Benefits
- Target Operating Model
- Benefits Mapping
- Making a Business Case
Mobilising
- Defining Targets & Measures
- Agreeing a Realisation Plan
- Building Business Ownership
- Planning Benefits Realisation
Implementing Change
- Performance Improvement
- Monitoring & Corrective Actions
Embed / Deliver Value
- Making the Enablers Work
- Recording Benefits Achieved
- Assuring Value Delivered