Remote Infrastructure Management
Remote Infrastructure Management (RIM) provides effective end-to-end management and support of IT assets regardless of their location by pro-active and predictive monitoring. 90 to 95 per cent of infrastructure issues can be resolved remotely.
Our ITIL-aligned service management tool set enables us to deliver remote infrastructure management services while servers/infrastructure are located at customer premises or at any of our own datacentres, reducing the service cost and enhancing service performance. As well as delivering your service more effectively, we facilitate transformation through evolving infrastructure to meet business and technology requirements.
Our services deliver the following business benefits:
- a comprehensive solution across all platforms and operating systems
- cost reductions from consolidation, economies of scale and blended sourcing
- best-of-breed customer service with global support, 24/7 if required
- optimised performance and improved productivity
- continuity, availability, security, resilience, disaster recovery.
Our focus is the reduction of total cost of ownership with simultaneous improvement of service quality. Logica invests in flexible architectures and best practice processes, following the ITIL framework. Consistent service is guaranteed, together with high availability and resilience. Fully automated life cycle management heads off potential problems and any issues are quickly identified by performance monitoring and resolved by out-of-hours support staff.
To discuss how Logica’s infrastructure management services can benefit your business today, and to discuss if RIM is appropriate for your own business needs, please contact us via email or telephone +44 (0) 870 850 4283