Telecoms Industry
Our Telecoms industry specific BPO service offerings cater to the entire value chain including sub-processes such as technical helpdesk, support and customer care services on one side and services across the revenue cycle of fulfillment, assurance and billing on the other.
The impact of technology change, globalization, de-regulation, competition, mergers and acquisitions and demand for new services is highest in the telecommunication industry. Today, profitability and enhancement of shareholder value are the driving forces behind telecommunication companies' success.
Increased adoption of BPO services within the telecommunications industry is widely expected, as competitive forces are pushing this market to offload business processes such as customer care and other back office functions.
Logica’s business support capability covers the establishment and management of customer-facing functions such as billing, CRM and customer care. Real business benefits include new sales, reduced costs and lower customer churn.
To discuss how business process outsourcing could benefit you Telecoms business today, please contact us via email or telephone +44 (0) 870 850 4283.