The Outsourcing Enterprise: Building core retained capabilities
This paper, the fourth in The Outsourcing Enterprise series sponsored by Logica, is derived from rigorous and independent, internationally-acclaimed case and survey research in over 1200 organisations conducted in Europe, USA, and Asia Pacific over the last 15 years.
In the course of that research and related advisory work, we have been able to achieve in-depth understanding of what makes for success, what does not work, why some organisations are effective users of outsourcing, and have achieved strategic advantage, while others have very mixed experiences.
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To help organisations ensure success in outsourcing arrangements, the fourth research paper identifies nine core capabilities that organisations should retain in-house. These retained capabilities provide a solid operating framework that provides governance, control, risk mitigation and flexibility in outsourcing arrangements and form the basis for maturing an organisation’s ability to lead in outsourcing. Download the "Building core retained capabilities" white paper. |
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