Business migration - The process of change

Growth through mergers or acquisitions: what’s your plan?
How can you offer customers more transparency at lower costs? By looking beyond the walls of your own organisation to find other banks and insurers – and working together. At Logica, we are very much aware that this approach will save you money and enable you to regain your customers’ trust. We think ahead.

Growth through acquisitions or alliances is often only achieved ‘on paper’. In reality, there is often minimal integration of products, work processes, applications or customer information – and in some scenarios this is simply nonexistent. This can potentially lead to the loss of up to 15% of customers! Logica effectively connects the four key aspects of migration – product, process, application and customer data – enabling you to retain your customers after a merger or acquisition, and to create new opportunities for cross-selling and deep-selling. We help you to link your customers’ wishes to your growth potential.

Product migration : Transparent products combined with a state-of-the art administrative system
Change requires an integrated approach. You need to review not only the product, but also the process, IT and customer data. We recently demonstrated this to a major bank, showing that such an approach can really work. We consolidated and streamlined thirty different savings schemes down to just three: transparent for your customer, transparent for you – and cost effective.

Process migration : Efficiently organised processes
Simply migrating a process can lead to significant cost savings. For example, by organising the invoicing process more intelligently, we managed to reduce the costs of invoicing for a large insurer by 30%.

Application migration : Modernised and migrated applications
Do you wish to offer your current insurance schemes online? Or promote new services via mobile banking? New technology can increase your turnover and reduce your costs. With our approach, migration takes place seamlessly, safely and efficiently.

Data migration : Data in the right place at the right time
Customer profiles that are clear and consistent across all departments and systems are extremely valuable. You can only create a tailor-made offer for your customers if you are familiar with their business and clearly identify their needs. With data migration, you can quickly and efficiently acquire a single, integrated customer profile. On average, we can migrate your data 20% faster than other organisations.

A transparent product portfolio that optimally matches your customers’ needs at a competitive price – that is the business migration proposition we make possible. With our advanced solutions, you will be able to take full advantage of new opportunities created via the added value in the business migration process we provide.

Together with banks and insurers, Logica works on:

• Renewed, transparent products
• Reduction of costs
• Shortening time-to-market
• Increasing customer trust
• Streamlined, flexible processes
• Straight Through Processing

If you want to learn more on our Business Migration solution, speak to an expert at financial.services@logica.com