MECOMS^TM + Service

“The dedicated service desk has in several areas surpassed our service objectives considerably. The service is welcomed by our users who appreciate it while the agreement reduces our operating costs.” Christer Lindström IT Application Manager, EON

The Challenge

The ever increasing competition and the constant changes in the energy and utility sector has implied an increased demand for outsourcing of the administrative business processes, such as billing, automatic meter reading and service desk task such as enquiries regarding the bills, etc.

With the MECOMS^TM + Service concept Logica can offer full or partial outsourcing of all front and back office processes such as billing service, service desk and automatic meter reading based on the future-proof and user-friendly industry solution called MECOMS^TM.

Our Answer

With MECOMS^TM + Logica service you will have:

• the possibility of handling all Back Office and Front Office functions
• a modern, user-friendly and future-proof IT platform
• execution and administration of a customer care and billing solution that contains all processes from meter reading and validation to billing and collection
• a billing solution that supports all commodities
• a scalable system which with a great width and depth in its functionality can be tailored to the needs of your company
• a Smart Metering solution fully integrated with the ERP system (Dynamics AX)
• full support of local market requirements
• high level of service from a local and competent partner
• a fully scalable BPO concept

We have the experience:

• we manage the billing of € 9.8 billion of electricity consumption each year
• we have never missed a daily billing run
• we have handled more than 100,000 service calls a month for just one customer
• we have documented an increased customer satisfaction by more than 25% at several of our customers. If you want to learn about one of these success stories, read our case study at the multi-utility TRE-FOR.