The Outsourcing Enterprise – Step-change: Collaborating to innovate

How to make a step-change toward collaborative innovation in outsourcing.

The Outsourcing Enterprise series, sponsored by Logica, provides leading edge thinking from the perspective of the Chief Executive. It suggests the nature of the involvement the CEO should have, as well as those issues which should be considered in order to ensure the success of an IT or Business Process outsourcing decision.

Outsourcing so far has been contract administration or at best contract management. Client and supplier organizations need now to consider how to make a step-change in their ability to lead outsourcing for strategic business purpose by collaborating to innovate.

This paper reports on how CEOs and their senior executives can make this step-change, and the practices on which it needs to be based. In particular, it shows how collaboration is developed by successful organizations. And how deeper collaboration creates the environment for innovation, enabling organisations to change their business priorities, and achieve innovations in IT operations, business processes, and business model and market offerings.

Conducted in 2008-9, this latest research studied 26 client organizations on their collaborative innovation practices and 15 suppliers on their innovation experiences with clients.

Watch our video on Collaborating to Innovate

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