The Outsourcing Enterprise – The power of relationships

How relationships form an integral part of the outsourcing strategy.

The Outsourcing Enterprise series, sponsored by Logica, provides leading edge thinking from the perspective of the Chief Executive. It suggests the nature of the involvement the CEO should have, as well as those issues which should be considered in order to ensure the success of an IT or Business Process outsourcing decision.

Successful relationships don’t just happen.

And especially in large-scale deals, they matter to the extent that they must be planned strategically at CEO level. Only CEOs can determine the strategic intention of the relationship and establish the major contractual parameters that can affect whether the relationship is power- or trust-based.

The second paper of the Outsourcing Enterprise Series, this study finds that the days of traditional outsourcing contracts are numbered and by carefully managing relationships, businesses are able to benefit by 25-40% of the contract value.

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