Salesforce

We’re in a social revolution. Consumers today have the knowledge and power to make informed decisions like never before. And businesses need to react to this.

Insight is the key to releasing your business’ potential. Finding ways to build relationships with new customers whilst nurturing existing ones. You need to become a customer intelligent organisation, and improve collaboration. You can make better informed decisions by having access to real-time data, enabling you to respond to customer needs effectively. This leads to a true social enterprise, improving customer loyalty and giving you that competitive advantage in the market.

Salesforce.com and Logica can help you to achieve this. We have three joint offerings, which combine salesforce.com’s social enterprise vision and Logica’s Applied Customer Insight (ACI) offerings. Customer Analytics. Customer Management. Customer Experience.

Read more about it in our overview factsheet.

Our partnership with salesforce.com complements our Applied Customer Insight and Business Transformation portfolio, which captures information from your internal systems as well as social and mobile data to give you a 360 degree view of your customers. It can help address the challenges being faced by CIOs and CMOs by joining up data to make it easier to offer uniquely tailored services, increase loyalty, upsell and improve customer management by integrating social media and mobile channels in the channel mix.

Logica and salesforce.com have already delivered tremendous customer success through Logica’s international Business Consulting Practice with clients such as Chronopost.

Want to learn more about how Logica and salesforce.com can transform your business into a social enterprise? Contact us at Salesforce@logica.com or talk to an expert.