10 billion lost in change
All businesses thrive on change. Changing their offer, the types of customers they serve, and their business processes. And it’s all with one aim: to be more efficient, more competitive and more profitable.
For decades firms have been adapting their business processes – whether internally, using outsourcers, or developing new processes altogether. As business process change has grown in popularity, we’ve seen the rise and fall of different approaches. Including total quality management (TQM), process re-engineering and lean manufacturing to name but a few.
But after the dust has settled, how can companies make sure all this change is having maximum possible impact on business performance?
This whitepaper lifts the lid on the impact of business process change. On which approaches work best, and which trends will be the ones to watch. It’s based on a 2008 survey among 380 executives in Western Europe. Logica Business Consulting and the Economist Intelligence Unit worked on it in partnership.
Logica
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