The future of ECM
Enterprise Content Management (ECM) is an umbrella term that provides a framework and integrated suite of applications that together provide a means to manage the lifecycle of all content in an organisation. Quite a lofty ambition and one that in reality has yet to be realised.
ECM is made up of many different disciplines of content management such as document and records management, scanning and archiving, web content management, collaboration and digital asset management. To date, most of the ECM implementations in production are focused on managing only a defined subset of organisational content and utilise only a subset of ECM technology. However, the technologies and implementation best practices that surround ECM have been rapidly evolving. ECM is now reaching a sufficient level of maturity where its ambition to manage and connect all enterprise content is getting closer, although in ways that were perhaps not originally envisaged. In response to this new maturity, the strategic adoption and deployment of ECM across all industries is increasing. Indeed, in October 2010, Gartner forecasted that the total software revenue in the ECM market will grow at a compounded annual rate of 10.1%. That means it is forecast to go from a base of $3.5 billion in 2009 to $5.7 billion in 2014.
This paper summarises some of our thoughts on how we see ECM evolving, predominantly looking at the next five years. It is not an exhaustive list of all our collective thoughts, but rather focuses on the bigger picture, exploring the key trends that we have identified around the future of ECM and how these trends overlap.