Logica Eos – Advanced Customer Care
A very important factor that customers consider while purchasing any appliance or gadget is the efficiency of the customer service the manufacturer offers. This is essential for the maintenance of the product, as well as in case of any malfunctioning.
Getting timely and fast customer service is as important as the efficiency in solving the problem, especially in today’s day and age where speed is key.
And so, near-perfect customer service becomes the penultimate force that drives a customer to return for more purchases.
What amplifies this phenomenon is the problems customers face when they need assistance regarding any of the appliances they own. They have to search through a maze of information - the date of purchase of the product, the assistance number applicable to the city they’re residing, besides keeping a tab on different customer service numbers for the myriad different appliances he owns.
How great it would be if a customer did not need to store and search for customer service numbers for all the appliances he owns. If he could get instant and focused service whenever a need arose, anywhere, anytime. If he needn’t worry about remembering the date or make of the product, and all the necessary information was automatically sent to the nearest customer service personnel, who could then make an informed decision and help solve the problem accurately and fast.
Logica Eos – making the customer service experience as easy as ABC
Our solution Logica Eos is a mobile application that helps you offer advanced customer care to your customers by making it efficient and hassle-free. With Eos, your customer can have instant access to the nearest customer care centre regardless of where he may be or where he purchased the appliance from. And that too without bothering about help-desk numbers or product or purchase details.
All this information is stored on a tag that is pre-fixed on the appliance that the customer is buying. When in need of any assistance the customer can simply switch on the application that he would have downloaded on his mobile phone and using it take a picture of the tag. On doing so, the information would get transferred to the customer service centre nearest to the location of the customer.
How does it work?
The Logica Eos mobile application decodes the 2D barcode, eg. QR (Quick Response) code, on the tag that is fixed on the appliance. It then sends the information to the Logica Eos system. The Eos system in turn, notifies the nearest customer care centre, and connects it to the customer.
The tags come in Static and Dynamic versions.
Static tag: The Static tag stores static information like product and purchase details. Customers can also obtain them for appliances they already own. They can provide the showroom with the necessary information, upon which the showroom can generate a QR code tag. This can then be stuck on the appliance.
Dynamic tag: The Dynamic tag comes with a display screen and stores both static and dynamic information related to the appliance. When the appliance generates an error code in case of malfunction or when it senses an impending one, the code gets displayed on the tag’s screen. When the application reads this tag via the customer’s phone, it notifies the customer care of the exact problem along with the location details of the product. This helps in resolving the problem faster and more efficiently.
In a more advanced version, appliances will be able to communicate issues directly to the Logica Eos system, which will report it to the nearest and relevant customer care. This takes customer service to an altogether new level, as there is no human intervention required. Things become even simpler!
Benefits:
- Logica Eos works for you regardless of what appliance you manufacture
- It is available on a SaaS model, meaning economic benefits with better efficiency
- Enables you a differentiated service to attract and retain customers
- Offers a prompt and accurate solution to the customer’s problem
- Your customer call durations become shorter too, saving you time and money
- It also allows you an additional revenue stream through value added services that you can offer
- Easy to use as help can be reached with a mobile phone, anywhere, anytime
If you have any queries, contact us.
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