Helsinki City Fire and Rescue Department
The Helsinki City Fire & Rescue Department is one of Finland’s 22 regional rescue departments. It is responsible for carrying out tasks such as monitoring and inspections of fire prevention measures, fire and rescue operations, and medical rescue operations in the Helsinki area.
What They Required
The department required a robust vehicle tracking and communication system with dispatching facility for all field operations. They needed the system to give them up-to-date information of the field and enable them to obtain efficient resource management, more personnel safety and a faster reaction time.
Challenges
The client did not have good visibility into field operations. Fire units were sent to incidents but there was no IT-based situational awareness solution to monitor the resources. Location and status information of the operations and field situation are fundamental to control and dispatch functions, but the department lacked such a system.
Our Solution
We developed an Automatic Vehicle Location (AVL) system with dispatching facility for the Department. This system could be used by a minimum of 500 users, and was designed to handle growing amounts of work even in the future. It was based on Merlot Server technology and Merlot Mobile (MDT) terminals. The system combined positioning techniques, geographic information systems (GIS), and wireless communications, among other technologies. It was integrated with a real estate information system, hazardous materials databases, operative manuals and work flow management systems. It comprised three command centres, 20 office displays and 80 mobile data terminals.
A Success Story
The Helsinki City Fire & Rescue Department is now equipped with all necessary functionalities for AVL, unit dispatching, remote monitoring and alarming, with two-way online data messaging. The client has been able to increase the safety of the citizens and overall operational efficiency because of accurate resource allocations. Situations like ‘resource vacuum’ are now monitored by managers, allowing for proactive actions to limit damages. It has facilitated accurate field response, improved resource management and greater personnel safety. Since the system
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