Customer Relationship Management (CRM)

The customer is King (and Queen). So, how do you make sure they and all the other relationships you have to manage enjoy the level of service you’d expect? Particularly when many relationship management solutions don’t have the tools to let you truly connect.

Consider, instead, a solution that provides a single, complete view of your relationships – with customers, prospects, products and places– across all client touch points. So your key staff have the information to manage these relationships, as and when necessary.

These cost-effective xRM systems are naturally so easy-to-use that your people will be happy to embrace them. Then your staff can focus delivering the best service to your clients.

We’ll deliver the Microsoft-based solutions to get the most value from managing these relationships. And we’ll do so with the rich experience we have of integrating xRM systems tightly into existing business processes.

Improve efficiency – such as lead generation and sales, public sector citizen-centric service, or in product-centric relationships like equipment servicing & maintenance. With a Microsoft Dynamics-based solution it is easier to share intelligence to provide deep insights so that you can attract or keep­ clients in your highly competitive markets.

Keep the customer happy and maximize value – with a combination of Microsoft applications where customers can define and manage their own relationship with you.

Shorten the sales cycle – using our Business Intelligence (BI) framework for the key analysis to qualify sales leads more accurately by tracking associations between customers and sales opportunities.