Water: CRM and Billing
Today’s water customers expect more from their water company. They have seen what other utility and
service companies can provide – such as customer self service and internet bill payments – and expect
equivalent services to be provided by their water company. This is coupled with the potential for increased
competition in certain markets, meaning you need to be increasingly innovative as a business to ensure
you’re keeping costs low and customers happy.
Market Challenges
- Customer service challenges: High level customer service solutions are the key to ensuring ongoing
customer satisfaction and keeping the regulator happy.
- Debt management: Predictive management solutions are
essential so you can format a profile of customers and pre-empt a non-payment scenario.
- Water scarcity: Changes in weather and population are combining to place increased demands for water
in some locations.
The Logica Solution
Changes in weather and population are combining to place increased demands for water in some
locations. More effective management of your customer base can help you encourage water efficiency
from users, particularly through innovative tariffs and wider metering. Logica are experts in integration
and management solutions. With over 40 years experience in utilities, and over 25 specifically in the
water industry, we can use our combined knowledge to make sure you meet customer expectations while
keeping the cost of client management low.
We can offer you:
- Business consultancy: We understand the water business, and our consultants use their expert technical
knowledge to adapt and improve your processes.
- Billing and customer solutions: We design and build comprehensive systems, which greatly simplify
your customer care and billing processes.
- Customer self-service: Our online customer self-service facility means you can simultaneously improve
customer service and reduce call centre costs.
- Smart metering: Advanced modern metering – which takes data from the home to the water company
and reports it back to the customer – will revolutionise the way you handle customer care and billing.
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