Bank streamlines IT service model
ABOUT THE BANK
In today’s globalised financial services market, business growth often means international expansion.
One European bank became a global operator through a successful program of acquisitions and
investments. Now a European leader in financial services, they are still growing rapidly and plan to
double their Net Bank Income for emerging markets in two years.
WHAT THE BANK NEEDED
Not surprisingly, business growth had made a big impact on IT. Acquisitions had left the bank with
several software development teams working in different ways in a number of locations, using
a variety of tools. IT was becoming more important to the business – but skilled IT people were
spending too much time on low-value work.
THE CHALLENGE
The bank was aiming to transform itself from a group of regionally focused companies into a truly
global organisation. This meant taking a new approach to IT services by concentrating certain
projects in dedicated service centres. The bank wanted to:
- create teams of experts, using common tools and methodologies, to deliver solutions for the global
operation
- cut costs and increase efficiency, by enabling IT tasks to be carried out once instead of many times
- speed up time to market on new banking products and services.
OUR ANSWER
The bank started building up a network of IT service centres. And they chose us as one of their top
three multinational partners.
Then, after a competitive tender, we won a five-year contract from the bank’s retail division. Our brief
was to develop and support software applications supporting five important activities:
- Securities services offered by the bank to its retail customers
- Account management, including generating statements
- Online banking capabilities
- Master Data Management (MDM)
- Business Process Management (BPM), workflow integration and automation using common tools.
Download PDF (.5mb)
Logica
Skip to content
