Retailcompany
"Logica really listened to what we needed and were fast to respond with innovative ideas.”
Intranet Programme Manager.
About The Company
A global provider of home furnishing products needed to make sure that the right people had
access to the right information, at the right time.
What Company Needed
Rapid growth and international expansion had created a sprawling intranet with disconnected
islands of information. People were finding it hard to shift through a mass of material to find what they needed to do their jobs. To solve the problem, the retailer wanted to make sure that it was able to send people the specific information they needed. It would save time and make people more productive, it would also make work more enjoyable.
The Challenge
Making information more relevant was a big task. Different people had different needs, depending on which function they worked in. Following a tender, we were selected to develop the company’s new information system around people’s roles. The brief was to make the system more relevant, accessible and easy to use.
Our Answer
We built the platform for the new intranet using Microsoft SharePoint Server 2007. It offers the best of both worlds – centralised content creation combined with intelligent content distribution. The old site had been built around the needs of information providers, but we created the new one around what users needed to do their work.
The solution overcomes common security issues, such as password protection and in-built firewalls, by using clever filtering tools that automatically sort and tag content with metadata to allow ‘role-based’ user access.
A Success Story
First and foremost, we made sure we delivered the project on time and within budget. The solution has created a centralised library of easily accessible and searchable information. This has resulted in a 90 per cent reduction in documentation (from 300,000 down to 30,000 documents), which in turn has helped to dramatically improve version control and information management across the organisation.
The ability to share the same publishing tools, topics and target groups has enabled a close-knit community of around 300 publishers to collaborate more effectively with communicators and
update content on a regular basis.
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