Solution Manager provides your business with the ability to centrally manage SAP and non-SAP applications.

It also provides your business with the ability to centrally capture all design, process and developments to enhance levels of integrated knowledge.

SAP are developing more and more key functions through Solution Manager.

We will assist you in determining which functions optimise the greatest business benefit.across 4 key areas of knowledge, support, diagnostics and testing.

Solution Manager is required for all new SAP implementations, upgrades and for SAP delivered services. It provides a suite of tools that deliver a number of key operational and project benefits for your business.

The challenge is for your organisation to determine which of these functions are necessary to deliver a solution that fully supports the central management of knowledge, support, diagnostics and testing.

We believe that the 4 key elements of knowledge, support, diagnostics and testing are the bedrock to adding business value within our solution manager methodology.

Our approach has been to fully review the whole Solution Manager suite available and can clearly communicate each function available and will work with you to understand which of these functions are appropriate to your business requirements.

From our detailed investigation we have determined 4 key areas of focus within Solution Manager

• Knowledge - a repository for knowledge management from project set up, to business blueprinting, through project delivery and ongoing support and development
• Support - facilitates a gateway for communication and support between you, SAP and your support partner – Logica
• Diagnostics - provides tools that allow the early detection of potential areas of risk and enables a detailed cause analysis
• Testing - allows the development of a test workbench area in both project and support environments thus enabling a continuous learning culture.

Key benefits

• Provides centralised knowledge management
• Facilitates gateway to central administration of support
• Enables detailed diagnostic cause analysis
• Drives testing and learning culture