Queensland Rail appoints Logica trackside with managed services $33m deal
IT infrastructure and managed services under strong governance from Logica will be the platform for reliable rail services for Queenslanders
Logica Australia, a leading IT and business services provider announced today that it has signed a five year managed services contract with Queensland Rail worth $33 million to transition and manage their newly-established ICT infrastructure platform.
Queensland Rail is owned by the State Government and manages passenger rail across the busy Brisbane and south east network, long distance rail across all of Queensland and also provides a number of scenic tourism journeys. When the QR National freight rail operations business was privatised in 2010 the IT infrastructure operated as a shared service between the two organisations.
Queensland Rail has now established independent ICT capability and is working with Logica on phase one of the project to transition the Queensland Rail infrastructure from QR National data centres into new data centres by 30 June this year.
Colin Holgate, CEO Asia Pacific at Logica said “Our partnership with Queensland Rail will focus on maintaining sound ICT infrastructure and practices and taking advantage of new emerging technologies so we can deliver the best cost and operational efficiencies.”
Darren Covington Director of Industry Solutions at Logica said “As service integrator, Logica will coordinate the various service activities and inputs, and manage change across the ICT infrastructure service environment. We will also maintain governance disciplines and communication processes involving key service stakeholders.
“Logica has proven expertise in providing managed services in mission critical, asset intensive environments to transport organisations in Victoria and New South Wales. Our very experienced service delivery team understands the importance of managing a safe and reliable rail network for Queensland Rail customers.”
As part of the contract, Logica will provide Tier 1 Data Centres in Brisbane offering Queensland Rail the optimal combination of state of the art infrastructure and security with proximity to the Queensland Rail fibre network. Logica is providing a 100% Australian managed services support structure.
Components supporting the One Queensland Rail operating model include:
- One Queensland Rail service process framework
Logica will establish a rigorous ITIL-aligned service process regime that will be the framework for all service management and delivery activity.
- One Queensland Rail service management toolset
Logica will implement a comprehensive toolset based on the globally leading BMC service management product suite that will be tightly integrated with the ITIL process framework and deployed across the Queensland Rail service environment.
- One Queensland Rail ICT service team
Logica will work in collaboration with the Queensland Rail ICT group and all other involved third parties as one team with a common focus on shared goals and objectives.
The Brisbane based team has recently expanded to include locally based senior outsourcing and customer relationship staff who are able to draw on previous expertise supporting transport customers across the country. They are also connected into Logica’s international rail industry capability and are regularly called upon as industry thought leaders.
“For Queensland Rail this means dedicated local relationships and service delivery staff with strong industry experience who will be responsible and accountable for day to day delivery of ICT Infrastructure services,” Mr Covington explained.
“In a nutshell, Queensland Rail can be assured that Logica will introduce local, national and international capability in delivering its services and that Logica recognises Queensland Rail as a strategically important customer. Our team will do everything possible to build the trust shown to us as we deliver mission critical systems to Queensland Rail.”
About Logica:
Logica is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG).More information is available at www.logica.com.
Logica
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