TRE-FOR outsources customer services and billing to Logica
Logica, one of the world’s leading business and technology service companies, today announced that it has been selected by Danish multi-utility company TRE-FOR to provide outsourcing services for its customer service and billing functions.
Logica will redesign and upgrade TRE-FOR’s existing customer relationship management and billing systems to improve information sharing across the organisation’s business units. As part of the agreement, TRE-FOR’s customer service and billing team of 50 employees will transfer from Kolding to Logica’s customer centre in Aarhus on 1 May 2012.
Knud Steen Larsen, managing director at TRE-FOR, said, “We want our customers to experience the highest quality service in their contact with TRE-FOR. Logica offers the best conditions for employee development in this area and regards customer service and billing as core competencies.”
Jesper Scharff, managing director at Logica Denmark, said, “We look forward to taking over the customer service and billing task from TRE-FOR and helping our new colleagues settle in to their new surroundings. Logica has a lot of experience in outsourcing tasks and today we are running customer service centres for many organisations. For this reason, we expect to deliver efficient operations and an improved service to TRE-FOR’s customers.”
To ensure cooperation between the customer service and business teams at TRE-FOR, a department has been established to oversee operations between the two units. The division will coordinate interaction and ensure knowledge sharing across the various functions. Other TRE-FOR business units will not be affected by the move.
“The decision to outsource our customer service and billing function has been assessed thoroughly. And we are aware that it will bring a significant change for those employees who will have their work location moved to the city of Kolding to Aarhus”, said Mr Larsen. “However, when considering quality of service and the financial facts, this is the right step for us. Competition today is fierce and we cannot disregard the impact on profitability this change will have for us. At the same time, it allows us to boost the level of satisfaction for our customers, so in my opinion we are obliged to think innovatively,” he said.
About Logica
Logica is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs.
Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG).
More information is available at www.logica.com.
The company is a public company incorporated and domiciled in the UK. The address of its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom.
Press contacts
Christina Tranberg-Mikkelsen
Email: Christina.mikkelsen@logica.com
Knud Steen Larsen, managing director, TRE-FOR
Tel: +45 20 33 04 21
Jesper Scharff, managing director, Logica Denmark
Tel: +45 40 17 14 20
Logica
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