Business Process Outsourcing at TRE-FOR, a Danish Utility company
Better quality. Satisfied customers. Lower costs. Increased sale. Focus on the core business. Too good to be true?
Not if you ask the multi-utility company TRE-FOR in Kolding, Denmark. TRE-FOR has outsourced its Customer Service & Billing function. Logica’s BPO (Business Process Outsourcing) Services is in charge of all processes from meter reading until the customer has paid – including handling of data, billing, issuing dunning letters and customer service.
TRE-FOR is a multi-Utilities with a yearly turnover of 265 MEUR. Selling electricity, offering energy advice and delivering district heating are among the many energy services TRE-FOR offers.
Watch Jetta Post, Customer Director of TRE-FOR, speaking on their reasons for choosing Business Process Outsourcing as a solution for their Customer Service & Billing function, supported by Torben Ryttersgaard, Director for BPO at Logica in Denmark.
For further information please contact:
Torben Ryttersgaard
E: torben.ryttersgaard@logica.com
M: +45 25 18 87 51
Logica
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