Customer Extranet Sales Order
“The benefit to the customer is that they can make optimal use of investments already made. Now customers can have a platform or framework where they can use their SAP information in a much more flexible way. In this case, we are giving our customers a much faster and secured self-service ordering process.”
Thomas Andersen, Duet Enterprise Lead, Logica
About Duet Enterprise for Microsoft Sharepoint and SAP
Developed jointly by Microsoft and SAP, Duet Enterprise offers tools and services for creating solutions that combine process and collaboration. It enables customers to quickly and easily interact with SAP business processes and data through a familiar interface.
The Need
The objective is to provide vastly improved self-service capabilities. This would be through a Microsoft SharePoint 2010 based customer extranet with integrated InfoPath forms to support online sales orders.
The Challenge
What difference would ordering online make?
As it turns out, the difference can be radical and transform the way things work for an organisation. Here’s why. Let’s consider a large organisation where orders are processed through spread sheets that customers send to their sales representative by email. Fulfilment manually enters order information from spread sheets into SAP systems. Manual intervention can result in errors with customers’ orders. Also, fulfilment may not receive an email with a customer order. This could lead to confusion and delays. Customers have no way to validate and track their orders, and no way to view their order history.
Here’s how the transformation begins. With the Customer Extranet Sales Order Form, customers enter orders in an online form. Here, they can choose from pre-populated options and are less likely to fill out item information incorrectly. Customers can also save and edit orders before they submit for final purchase. When a customer submits an order, fulfilment can confirm the order and place it in a queue for processing. Customers can view their order status through a company’s extranet, and also review their order history, which makes it easier for them to place future orders.
Our Answer
Implementing the customer extranet with online sales order forms
The solution uses the strength of SharePoint, InfoPath and workflows to provide an easy to use solution to place sales orders in SAP.
Key benefits
- dynamic and pre-populated forms with integration to SAP Workflows
- personalised access to view / edit base data
- view order status and order history.
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Logica
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