BNP Paribas
“Despite the complexity of managing a range of applications for different teams, the Logica centre has delivered the services required and met very exacting service level agreements,” says Laurent
Conversy.
About BNP Paribas
BNP Paribas is the second largest bank in the Euro zone, and a global player that is active in 84
countries and employs 201,700 people. Its three business lines are retail banking, corporate and
investment banking, and investment solutions.
The Challenge
First, BNP Paribas told us what they didn’t want to change about their Application Management
Services. Like the high levels of security and reliability.
Then they told us what had to change. Like cutting costs and taking some of the pressure off their
limited office space.
Our Answer
We set up a dedicated service centre for the bank in Bordeaux. Nearshoring, rather than offshoring,
meant that all the outsourced jobs stayed in France.
The centre opened in October 2006, managing mainframe and web-based applications such as
securities services, internal workflow, people management and accounting. Since then, BNP Paribas
has added more and more applications. Today about 100 people work at the centre.
“We knew that Logica had the expertise and experience to provide Application Management
Services that would meet the most exacting standards,” says Laurent Conversy, Head of Purchasing
for Information Technology and Processes at BNP Paribas.
It was a delicate task transferring applications from different teams within the bank. We had to get in
tune with the people, and their part of the business, before we even thought about the technology.
Together, thanks to commitment on both sides, we managed to sort out all the important issues.
A Success story
So far BNP Paribas has reduced its costs by 15 per cent on all outsourced applications. Just as
importantly, service quality hasn’t dropped.
- We’re meeting our service level agreements, and we always score well in the bank’s regular
surveys.
- We’ve introduced a new standard for best practice. It’s called Capability Maturity Model Integration
(CMMI) Level 3, and we use it to keep improving our processes, in Bordeaux and everywhere else.
The bank is still cutting its admin costs, and productivity is on the rise.
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