Value Creation

Value Creation – Turning your business plan into reality

Financial service providers are currently facing big challenges in their existence. Due to the financial crisis there is a general loss of confidence in the economy and financial institutions. Customers trust in the services and products of financial institutions is decreasing rapidly. Governments and regulators are rethinking their role and are increasing their supervision on the day-to-day business and accountability of the financial institutions.

Revenues and profit are declining due to restraint of customers, margins on products and services are vaporizing. Financial service providers faced the last years many Mergers & Acquisitions and need to reduce their IT Legacy.

Due to these circumstances strategic goals are extra difficult to achieve. The main question is: How can a financial service provider cope with these challenges and create sustainable improvements, realize effective strategic goals?

Logica is well equipped to help banks and insurance companies in creating more Customer Value or in supporting them with migration to a new business model.

1. Customer Management  
   Defining and operating an excellent customer experience management strategy for organisations, which provides customer satisfaction, customer loyalty, improves profits and strengthens the competitive advantage.
   Logica offers consulting services, products with partners, systems integration and outsourcing services to support improved customer insights and Customer management, enabling cross channels customer services like mobile, internet and utilize social media. The aim is to help our clients in improving the online experience and loyalty & retention programs.
2. Business Migration  
   We support our clients with a full set of services to help them migrate their business to the new situation, either using our consulting capability to help them set the strategy and define the new target model, or using our Product partners and systems integration capability to execute on the plans to reduce IT cost and/or processing costs. In certain situations we will execute a process or business area in more excellence and take on the staff and process applications from our clients to help reduce cost and maintain or improve quality.

Financial service providers face many challenges in their current business environment that is ever changing through new circumstances, regulations or new customers needs. Logica has proven that focusing on value creation through adding new and relevant services for your customers is the key factor for being successful within the financial services market . Logica gained this proof through achieving impressive results for major financial service providers in Europe.

To read more on our Value Creation proposition, speak to an expert on financial.services@logica.com