Open Service Innovation
“I am impressed
by the consistency
and high quality
delivery by Logica,
which ensures
trusted partnership.
Another important
asset I see is the
role of Logica as an
active multiplier of
services/products
and mental models
in broader business
and political
communities.”
Mr. Bror Salmelin, Advisor
to DG, DG CONNECT
Directorate General for Communications Networks, Content and Technology (DG CONNECT) supports the development
and use of information and communication
technologies (ICTs) for the benefit of all citizens. Its mission is to:
-
enable a digital single market, which means
a single service that allows Europeans to
access their favourite (local) services or
favourite (local) content wherever they are
in Europe
- support innovation and competitiveness in
Europe through excellence in ICT research
and development
- encourage the widespread availability and
accessibility of ICT-based services, especially
those that have the greatest impact on the
quality of life of the citizens
- implement the “acquis communautaire”
(EU legislation) in the area of Information
Society and Media
The Challenge
Digital single market
The digital single market is about consumers
being able to access content wherever they are.
Open innovation
Another fairly new term is open innovation.
Popularly used while discussing the
development of services based on collaborative
platforms or on collaborative ecosystems, the
term captures the co-creative crowd-sourcing
potential and integrates societal capital to
enhance services innovation.
Networking and user engagement
A third challenge is evaluating the rewards of
networking from a broader perspective (not
only organisational) to improve the innovation
base.
Our Answer
Logica participated in an industry-led study,
“OSI: Socio-Economic Impact of Open Service
Innovation,” which considers the role of users
and citizens in open, user-driven service
innovation, as part of the industrial ecosystem, in
the context of societal and ICT developments.
We were part of a consortium that was a unique combination of high level professional actors from industry and research: IBM, Intel, Nokia, Novay and Innovation Value Institute. The study was coordinated and led by
Dr Gohar Sargsyan, from Logica, an experienced programme manager and business management consultant in international multidisciplinary environments both in the public and private sectors.
Together with the consortium, we analysed the challenges of economic values, wealth generation in socio-economic terms and creation of common values and suggested successful business ecosystem approaches for service innovation.
Key benefits
- A single European
market via digital
agenda for Europe
and Europe2020
(e.g. single EU
pension system,
etc.)
- Reduce energy
consumption by
engaging users in
the process
- Improve traffic flow
and driver safety
and assistance
using open
platforms and
drivers’ dynamic
participation
- Reach revenues of
over 5% by open
services innovation
in next generation
banks
- Improve patient
safety and quality of
care (by over 27%)
at the same time
to secure return on
investment (by over
104%)
- Improve
organisational
capabilities by over
25% using new
CMM models
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