Public services: simple, easy, quick, efficient
“With Logica’s solution we can provide simultaneously new user centric services and build cost efficient and flexible processes. Technology as a cloud service helps our own organisation’s development.” Ms. Marita Pikkarainen, Social Welfare & Healthcare Development Manager, the Kainuu region.
The Challenge
The needs of local governments are set by the priorities of its citizens, local enterprises and yet are often governed by rules set by central government. Citizens, across Europe, have ever increasing expectations of their local government, for example:
- easier engagement methods. Citizens want easy access to information, the ability to request services and follow them up online. They don’t want to wait around in queues for each service.
- affordable, proactive public services that meet and anticipate their needs, in a format and channel they demand. All this with assurances their personal data is private and protected.
- innovative and sustainable communities. They seek the kind of services they would not find in another place.
Our Answer
Local governments are eager to innovate faster, adopt best practices and make operations as modern and streamlined as possible. Many have already started their transformation journey and are already seeing efficiencies, cost reduction and greater citizen engagement. All with our help.
Transforming your core, back office functions
Core back office services, for example HR, payroll, finance, learning and development and procurement are relied on to deliver, and we can help them run smoothly and cost effectively, every day. With shared services, cloud based technology, best of breed systems, outsourcing and process expertise, we can help you to improve efficiency and optimise these core functions.
Engaging citizens
Our experience across Europe in the public and private sector means we bring fresh thinking and proven secure technology, even hosted in a local cloud, to help you engage your citizens. Using multiple channels including mobile, social media and online, we’ll help you talk to your citizens young and old, with one view of all interactions.
Operational service efficiency
Our experience optimising and delivering services for the public and private sectors means we bring innovative ideas to your organisation. From education to social care, our repeatable solutions and consulting expertise will increase service efficiency and add value to your citizens in new ways.
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