Business Support Systems (BSS)

It’s clear what can make you stand out as a Telecoms company:

• Knowing your customers inside out, so you can delight them at every touch point and across every channel.
• Introducing the new products that customers demand, when they want, quickly and at low cost.

Putting customers first puts demands on both the architecture and functionality of your support systems. And with it the expensive and painful temptation to heavily customize your existing systems.

Don’t treat all systems equally

We believe that not all systems are equal and they shouldn’t be treated as such. We’ll work with you to help you:

• Identify those processes that keep you ahead of the competition. And then improve them and their related IT modules. Like delivering the in-depth analytics that give you the truest picture of current and potential customers
• Provide out-of-the-box solutions for other processes common to every company, such as payroll or billing, rather than spending on costly customized solutions
• Integrate these standard solutions into your existing systems or just as effortlessly outsource them – and cut costs further

Meet customer demand, on demand

We’ll help you consolidate all your product data and manage it centrally. Accessing it using the principles of Service Oriented Architecture (SOA) makes the same comprehensive customer and product information available across all channels. Time-to-market is shorter, so you can meet customer demand in weeks not months. And you have the business support systems in place to provide the sort of customer experience that drives loyalty and revenues.