Operational Support Systems (OSS)

Historically, most Operational Support Systems (OSS) have worked in isolation. From Inventory to service/network provisioning and service management, systems have been developed separately into a collection of stove pipes.

With no end-to-end view, it is difficult to improve performance. Seamless end-to-end service delivery and customer experience isn’t possible.

What if that could change? Consider the benefit if you could see not only which assets are in demand – but also those that aren't. You could monitor performance across the network, and know where it has to improve. You could see where you have expensive capacity you never use. It would save money as network operations become more efficient and costs are reduced. Time to market for new products or services is faster. And the total cost of ownership is lower.

Generational change

We can help you make the change. We'll do so with:

Solutions – to deliver your next-generation network. We'll help you support your sales and service, across every channel. Using OSS/BSS integrated solutions such as Oracle, we'll make sure they work with both your OSS and business support systems (BSS).

OSS transformation – Our consultants will look at what needs to change and how. They will work from your business priorities rather than IT needs. And they will create an OSS architecture and solution roadmap based on a Service Oriented Architecture (SOA). The modular approach behind the latest technology means:

• It's simpler and less costly to integrate
• Services are easily reused to make time to market quicker
• The same data flows between back and front office so business and IT are better aligned
• Industry standards – such as Telecom Operations Map – can be used

Managed services – our approach supports a gradual transformation. The legacy applications we manage for you eventually become modules within the SOA architecture. Having us handle the legacy transformation will also help you overcome any deep opposition to change within your organisation.