New Ofcom ICT services contract to deliver significant savings
Ofcom has appointed Logica as its partner for a new Information, Communications and Technology (ICT) outsourcing contract that will deliver savings of more than a million pounds a year.
The refresh and simplification of Ofcom’s existing ICT infrastructure will bring technical improvements that will increase resilience, drive environmental sustainability and lower its operational costs over a five year period.
The new service is expected to reduce Ofcom’s ICT carbon footprint by 60% over the duration of the contract, which will be achieved by cutting the number of data centres and servers it uses in half.
Ofcom’s Director of Information Systems, David Wills said: “ICT within Ofcom is critical to the delivery of services to the UK communications market. This includes support of licensing and technical assignment of spectrum worth over £200m and support for 300k+ contacts a year from citizens, consumers and stakeholders. Our goal was to deliver better and more cost effective ICT across the organisation. The end result will deliver on both counts.”
David King, Chief Technology Officer, Logica said: “We are committed to helping organisations understand and reduce their environmental impact and are delighted to have the opportunity to work with Ofcom. This infrastructure will allow Ofcom to make considerable cost savings, whilst reducing its carbon footprint and therefore allowing it to run more efficiently in the long term.”
The new contract will deliver the following service improvements:
- Same day onsite response for regional and national offices
- Greater technical capacity and depth of knowledge
- Streamlined management and technical support structures
- Improved service desk management and reporting tools
- Self-service tools for work ordering, tracking and support
- Year on year cost savings over the contract term
- Adherence to best practice standards for service delivery (ITILv3), Quality Assurance (ISO 9001:2000), and Security (ISO 27001)
The following technical improvements will also be delivered:
- Infrastructure refresh to replace end of life equipment, realise carbon and rationalisation targets, increase resilience, mitigate transition risk and provide cost certainty over the contract term
- Improved data centres resilience
- Simplified telecommunications with increased bandwidth
- Upgrade to email and file & print services replace end of life software
The contract is for an initial four year period with a possible one year extension, representing a Net Present Value (NPV) positive outcome of £10m over the 5-year term. Ofcom forecasts an annual saving of £1.5m, representing an £7.5m saving over the 5-year contract term through to 2016.
Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
For further information about Ofcom please visit: www.ofcom.org.uk. Ofcom’s news releases can be found at: www.ofcom.org.uk/media/
About Logica
Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs.
Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com.
Contact
Rhys Hurd
Media & Corporate Relations
Ofcom
E-mail: rhys.hurd@ofcom.org.uk
Tel: (+44) (0)300 123 4000
Logica
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