Utilities Overview
The utilities sector is entering an era of
unparalleled change.
Demand for energy continues to rise. But supply
in the form of fossil fuel is running out. Many of the
world’s reserves are now in areas affected by political
uncertainty. Security of supply is key but the aging
infrastructure is often struggling to cope with
peak demands.
Climate change has contributed to irregularity of
water supply. Many regions are experiencing
exaggerated flood-drought cycles. Water companies
are amongst the biggest electricity users as
they pump water.
The future low-carbon economy will drive
unprecedented changes to electricity
distribution. New ‘smart grids’ will have to
support distributed generation, point loads
such as car charging stations and potentially
backup islanded, self-sufficient community
networks. Massive amounts of data about
customers will be available for the first time,
through smart meters.
The utility marketplaces are increasingly
competitive. Engendering customer loyalty
is a key focus. Consumers are more aware of
their options and want to interact with their
suppliers in different ways.
Environmental issues are now on the top of
the global political agenda. You face greater
regulation and need to prove your green
credentials more than ever.
Smart World
A smart grid can help manage this increasing complexity
by accessing accurate information about your distribution
system. You can quickly spot and predict any potential
issues such as overloading, or even an attack on your
supply.
Helping control and monitor energy use will help you meet your environmental responsibilities too. It will extend the life of your infrastructure by relieving any pressure points.
Customer Care and Billing
Often the data that you need is spread across multiple systems. Billing and CRM systems are separate, with complex methods in place for sharing data and reporting.
We can help bring this data together giving you a single view of the customer. This helps you improve your management information, reduce costs, respond to changes in the market quickly and provide excellent customer service.
Energy Efficiency and Sustainability
Reducing your carbon footprint is necessary not only to
meet customer and regulatory pressures but also to
help you reduce costs and be more efficient.
To meet this carbon challenge, you need customers to
change their behaviour patterns. This means new
information and communication technology solutions
that can tell customers where they can make a
difference.
Download PDF (.2mb)
Logica
Skip to content
