MECOMSTM + Service
“The dedicated
service desk has
in several areas
surpassed our
service objectives
considerably. The
service is welcomed
by our users who
appreciate it while
the agreement
reduces our
operating costs.”
Christer Lindström
IT Application Manager, EON
The Challenge
The ever increasing competition and the constant changes in the energy and utility sector has
implied an increased demand for outsourcing of the administrative business processes, such as
billing, automatic meter reading and service desk task such as enquiries regarding the bills, etc.
With the MECOMSTM + Service concept Logica can offer full or partial outsourcing of all front and
back office processes such as billing service, service desk and automatic meter reading based on the
future-proof and user-friendly industry solution called MECOMSTM.
Our Answer
With MECOMSTM + Logica service you will have:
- the possibility of handling all Back Office and Front Office functions
- a modern, user-friendly and future-proof IT platform
- execution and administration of a customer care and billing solution that contains all processes from meter reading and validation to billing and collection
- a billing solution that supports all commodities
- a scalable system which with a great width and depth in its functionality can be tailored to the needs of your company
- a Smart Metering solution fully integrated with the ERP system (Dynamics AX)
- full support of local market requirements
- high level of service from a local and competent partner
- a fully scalable BPO concept
We have the experience:
- we manage the billing
of € 9.8 billion of
electricity consumption
each year
- we have never missed a
daily billing run
- we have handled more
than 100,000 service
calls a month for just
one customer
- we have documented an increased customer satisfaction by more than 25% at several of our customers.
If you want to learn about one of these success stories, read our case study at the multi-utility TRE-FOR.
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Logica
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