Smart Retail

Putting the customer first. Retail services that offer choice and empower consumers.

The affordability, reliability and sustainability of energy are major concerns for consumers; we want to ensure our demand for energy does not cost the Earth. To achieve this requires a change in the relationship between utilities, their customers and the energy they consume.

A vibrant Smart Retail environment builds on the physical and commercial infrastructures of Grids and Markets. It allows suppliers of energy and services to enable consumers to take control of when and how they consume energy. More control means consumers can get the benefit of like-for-like lower energy bills while also helping to improve energy sustainability.

Logica has provided Smart Retail consultancy and solutions to companies to help them better understand customers through data insight; develop new services; improve customer loyalty, improve brand reputation and build a more sustainable business model. We do this by aligning client investment with future returns. Logica’s Smart Retail service support 85% of the smart meters installed in the UK and help clients such as Vattenfall maintain market share and drive competitive advantage.